eLearning CPD

How to succeed at NCAT

The NSW Civil and Administrative Tribunal (NCAT) is the main forum for resolving residential tenancy disputes between landlords and tenants in NSW.

For many property managers, preparing for an NCAT hearing can be intimidating, which is why it is important to prepare properly and have a detailed understanding of the process involved.

Comprising of four one-hour recorded webinars, this 12 CPD points eLearning course will cover:

1. Preparing for an NCAT hearing

  • What happens at NCAT hearings
  • How to prepare for the day
  • The critical evidence that you will need to produce
  • Putting a file together
  • The steps, procedures and schedule of a typical tribunal hearing. 

2. NCAT and a breach of tenancy

  • Completing and serving a termination notice properly 
  • How to complete the NCAT application
  • What happens post-hearing if the tenant still doesn’t vacate the property. 

3. NCAT and non-payment of rent

  • When to apply to NCAT for a hearing on the non-payment of rent
  • A step-by-step guide on how to complete the application
  • What happens if the tenant pays prior to the hearing
  • What happens post-hearing if the tenant still doesn’t pay or vacate the property. 

4. How to present at an NCAT hearing

  • What is a tenant’s advocate and what role do they play in the hearing process
  • How to present your case effectively and persuasively
  • How to avoid derailing your case.

Meet the presenters

Tim Anderson. With more than 40 years’ experience, Tim Anderson is known as the "go to" person when you need of information on property management and NCAT matters.
A long-standing member of REINSW, Tim is also a Life Fellow. He has held positions on several REINSW committees over the years and currently sits on the Property Management Chapter Committee, having also served as chair. Tim was awarded the REINSW Woodrow Weight Award in 1999 for outstanding real estate agency practice.
Throughout his career, Tim has actively promoted professionalism and integrity in the industry and has applied these attributes to all his activities.

Jo-Anne Hamilton has nearly 30 years of experience in real estate. She specialises in property management and has managed the residential property management team of a successful Sydney agency for more than 20 years.
In addition to property management, Jo-Anne specialises in, and has a passion for, communication – a vital ingredient for success in real estate. Along with her Licence in Real Estate and Certificate IV in training she holds a Bachelor of Arts in literature and psychology, and a Masters in Organisational Communication.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au


Delivery mode?
eLearning (webinar recording)

At your computer

How much?

12 CPD points; Learning Category 3