eLearning CPD

How a Property Manager can successfully manage disagreements

As a Property Manager, you deal with difficult situations every day. These situations, if not handled well, can lead to misunderstandings, conflict and stress.

In this three CPD points eLearning course, comprising of a one-hour recorded webinar, you will hear from three practicing Property Managers as they share their experiences and strategies for dealing with these situations.

They will provide insights and advice on how to:

  • Understand the needs of the different parties
  • Manage everyone’s emotions
  • Negotiate acceptable outcomes for everyone involved
  • Use different approaches to minimise and deal with the stress.


Meet the presenters

Jo-Anne Hamilton has nearly 30 years of experience in real estate spans almost 30 years. She specialises in property management and has managed the residential property management team of a successful Sydney agency for more than 20 years.

Kellie Eagles is a licenced real estate agent and the Property Management Director at Elders Queanbeyan/Jerrabomberra. Kellie has been awarded the National Elders Property Manager of the year, Allhomes.com Property Manager of the Year, and was a finalist for the REINSW Property Manager of the Year. Kellie is Deputy Chairperson of the REINSW Property Management Chapter.

Tiana Mueller worked for a leading building and property management company in Sydney before relocating back to her home town of Wollongong where she currently works for Peter Fitzgerald Real Estate as a Property Manager. An up-and-coming young Property Manager, Tiana is also Deputy Chairperson for the REINSW Young Agents Chapter and was a panellist at REINSW’s 2015 Women In Real Estate Conference.

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au

DETAILS

Delivery mode?
eLearning (webinar recording)

Where?
At your computer

How much?
$66

Points?
3 CPD points; Learning Category 3