eLearning CPD

Complaints Handling and Complaints Register

The NSW Fair Trading Complaints Register was introduced to provide businesses with an incentive to provide better customer service. It provides information about businesses, including real estate agencies, which receive 10 or more complaints in a calendar month.

If you want a complete understanding of the Complaints Register, then this course is for you! 

It is important for a business to understand the best ways to handle conflict. All businesses, large and small, must have effective complaints management policies. 

This eLearning course is designed to teach you the following: 

  • How the tenancy complaint service works
  • Lodging a complaint
  • How to handle complaints
  • How NSW Fair Trading deal with complaints
  • What happens with unresolved complaints
  • Legal requirements for handling complaints in a real estate agency
  • Tips for handling complaints
More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au


Delivery mode?

At your computer

How much?

6 CPD points; Learning 
Category 3