As a result REINSW has added its ‘Email Service of Notices and Documents Consent Form’ to the Residential Tenancy Agreement on REI Forms Live, and it is also available to download as a word document here. For a short period it will also be added to any paper orders of the RTA from the REINSW Store.
REINSW created the form to give guidance on the e-service of documents because, in the absence of signed consent, email service cannot be used.
The NSW Government announced that agents, tenants and landlords could serve notices by email in July 2017. However, tenants are required to ‘opt in’ to this method, creating the need for consent.
The change allowed written notice for putting up the rent, notifying access for an inspection, or to terminate a tenancy agreement to be served by email. However, agents are not allowed to serve notice by fax any more.
Advice on how to serve documents by email
Notices and other documents may be served electronically by email, but only if the tenant provides an email address in writing for the purpose of serving particular notices or documents.
For more information on this important change please visit NSW Fair Trading’s website here.